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• What is the delivery time for tickets purchased online?
  For electronic tickets, we will deliver them to your email inbox within 24 hours after the successful completion of payment for your order. Please note that
• What should I do if my ticket hasn’t arrived?
  If you haven’t received your ticket within 24 hours after completing your purchase, please first check your email’s SPAM folder, as well as other folders
• Where can I find information about changes regarding the event?
  Information about postponements and cancellations will be published on the event page on our website. Note the title and description - changes are usually posted
• Where can I find information about the event’s location?
  The exact address can be found on the event page. Usually, a map and photos will also be included. Additionally you will find the venue’s
• What time should I come to the event?
  The hour posted on the event page refers to the entrance opening time. Tickets contain that information too, but usually also include the start time
• What am I allowed to bring to an event? Can I take food and drinks?
  Please check the event's Rules and Regulations every time. They can be found either on our page or websites of: event, organizer and venue.
• Why are tickets personalized for some events?
  If providing personal information is required when placing an order, it means that the organizer, in accordance with legal requirements or due to the nature
• What is the delivery time for online tickets?
  The delivery time for tickets is up to 24 hours from the successful purchase. Usually, it doesn’t take longer than 15 minutes. However, keep in
• When I was trying to complete the booking, my seats disappeared from the map. What happened?
  Most likely, another user booked them before you finished the purchase. Please choose different seats and try again.  
• What payment methods are available during purchase at the stationary Empik stores?
  In each of the 280 Empik and Papiernik by Empik stores in Poland, you can pay with cash, credit/debit card, gift card, or Sodexo bonds. In
• Why wasn’t my payment confirmed?
  Some banks do not confirm online payments straight away, especially outside their business hours. The payment may have also been rejected by our service if
• What online payment methods are available the Empik Bilety website?
  When you are making a purchase through the empikbilety.pl website, the payment methods you can choose from depend on the selected payment operator. Usual available
• What delivery options are available for products on the Empik Bilety website?
  Various forms of Product delivery are available on the Empik Bilety website, such as merchandise and collectible tickets. Among the available delivery methods are: DPD courier shipment InPost
• What to do if the "Session expired" message appears during ticket transfer?
  In the case of the "Session expired" message, please pay attention to special characters – for example, spaces in the ticket codes or personal details.
• Why can't I transfer my ticket?
  You cannot transfer tickets, both in the app and on our website, if: A request for an invoice was selected during the purchase, A discount code or
• What is the scope of the insurance?
  The insurance covers the reimbursement of the price of the tickets you purchased. If you are unable to attend the event due to reasons listed
• When does the insurance coverage expire?
  If the event you purchased a ticket for is postponed by more than 180 days from the original event date, the policy will no longer
• When should I report a claim?
  We recommend reporting the claim as soon as possible after the incident occurs. If you have any additional questions regarding ticket insurance, please contact:[email protected]
• When should I report a claim?
  We recommend reporting the claim as soon as possible after the incident occurs. If you have any additional questions regarding ticket insurance, please contact:[email protected]