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• In what cases can I return the ticket?
  You are entitled to get a refund when the event is canceled, postponed, or its location has been changed. Empik Bilety is only a sales agent and therefore is
• Is there an age limit for the event?
  Before attending, please check if minors are allowed on the event (usually, it will be specified in the event description or Rules and Regulations). In
• I did not get the ticket. What now?
  If you can’t find the ticket in your inbox after 24 hours, try checking other folders in your mail app (e.g. Spam, Notifications, Offers, etc.). If
• I have several tickets issued in my name. Will my accompanying guests be allowed to enter the event?
  If the tickets are issued under one name, the accompanying person should enter the event together with the person whose name appears on the tickets. If
• I accidentally deleted my ticket. How do I get it back?
  If you have made your purchase using the same e-mail address as the one you have used to register an account in Going. app, your
• I am trying to buy two seats that are next to each other, why can I only choose one?
  Most likely one of the seats has already been booked, therefore it is unavailable. Try looking in a different part of the map or buying
• I closed the page during the purchase. Can I come back and continue?
  Unfortunately, there is no way to continue the purchase. Please start once again.