If the event for which you have a ticket was changed due to pandemic-related restrictions and you need to exchange your old ticket for a new one, below you'll find instructions on how to do it.

Information about new dates and changes to events is always provided by the organizer on their official channels and by Going. via their newsletter.

IF YOU PURCHASED YOUR TICKET ONLINE VIA EMPIK BILETY:

1. Find the old ticket you wish to exchange in your email or the Going. app. Pay attention to the email address associated with the ticket.

2. Select a new event date that works for you from the proposed alternatives and click EXCHANGE TICKET.

3. Choose how many of the tickets you own you’d like to exchange for the new date.

• If your old ticket code includes 1–4 tickets, under “select the type and number of tickets,” indicate how many you want to exchange.

• This number cannot exceed the number of tickets on the original code. If your old code includes 5 tickets, you can exchange all tickets in two free transactions—one for 4 tickets and another for 1—due to a limit of 4 tickets per exchange transaction.

• If you have individual tickets (i.e., 1 code = 1 ticket), you must go through the exchange process separately for each ticket.
  If you bought several tickets in one transaction, the confirmation messages (each containing a separate PDF with a different ticket) may be grouped in one email thread.

4. In the field "ENTER THE TICKET OR PASS CODE AUTHORIZING YOU TO SELECT FROM THIS POOL", enter the code of the ticket you want to exchange. Then enter your email address—the one you used to buy the tickets or the one to which the tickets were transferred.
   After completing the exchange form and verifying the information, click BUY AND PAY. The new tickets will be automatically sent to the email address you entered in the form.

IF YOU PURCHASED YOUR TICKET IN-STORE AT AN EMPIK LOCATION:

1. Check the organizer’s website, the event page on Facebook, or the event page on Going./Empik Bilety for new event dates related to your ticket.

2. Select a suitable date from the options provided and click EXCHANGE TICKET.

3. Choose how many of the tickets you own you want to exchange for the new date.

• If your old ticket code includes 1–4 tickets, under “select the type and number of tickets,” indicate how many you want to exchange.
  The number cannot exceed the total number of tickets on your original code. If your old code includes 5 tickets, you can exchange them in two free transactions—one for 4 tickets and one for 1—due to the 4-ticket-per-transaction limit.

• If you have individual tickets (i.e., 1 code = 1 ticket), you must go through the exchange process separately for each one.
  If you purchased several tickets in one transaction, the confirmation messages (each containing a separate PDF) may appear in one email thread.

4. In the field "ENTER THE TICKET OR PASS CODE AUTHORIZING YOU TO SELECT FROM THIS POOL", enter the code of the ticket you are exchanging. Then provide your email address—this is where your new e-tickets will be sent.
   After completing the form and confirming the details, click BUY AND PAY. Your new tickets will be automatically sent to the provided email address.

⚠️ Note: Exchanges are typically only available for new concert dates in the same city/venue as your original ticket.

If you have a group ticket and want to exchange some but return others, we recommend splitting the ticket via the app before proceeding. Instructions for splitting tickets are available [here].

You can return tickets using a dedicated return form.
Keep in mind: after splitting or transferring a ticket, you’ll receive a new ticket with a new code.

Ticket exchanges are free of charge.
However, once you exchange your ticket for a new date, you lose the right to return it.*

*Unless the event is rescheduled again after you have already exchanged your ticket.