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Where can I find information about changes regarding the event?
Information about postponements and cancellations will be published on the event page on our website. Note the title and description ...
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Where can I find information about the event’s location?
The exact address can be found on the event page. Usually, a map and photos will also be included. Additionally ...
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What time should I come to the event?
The hour posted on the event page refers to the entrance opening time. Tickets contain that information too, but usually ...
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What am I allowed to bring to an event? Can I take food and drinks?
Please check the event's Rules and Regulations every time. They can be found either on our page or websites of: ...
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Can I leave the event area and reenter later?
Usually, the ticket only allows one-time entry. After it has been validated, there is no way to reenter, unless the ...
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Is there an age limit for the event?
Before attending, please check if minors are allowed on the event (usually, it will be specified in the event description ...
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Do I need to buy a ticket for a child?
If there is no information published on the organizer's website or in the event regulations regarding exemptions or discounts for ...
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How to change personal data on the ticket?
Personal data on the ticket (transfer) can be changed:
- in the Going app. (available on Google Play and AppStore) (account ...
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Can I change the e-mail address, if I made a mistake during the purchase?
In case you've made a mistake in the e-mail address, while making a purchase - let us know immediately at [email protected]. ...
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Why are tickets personalized for some events?
If providing personal information is required when placing an order, it means that the organizer, in accordance with legal requirements ...