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How to find an event?
You can find an event both on the Going. website and in the Going. app.
On the website, use the search ...
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Gdzie można znaleźć informacje o zmianach dotyczących wydarzenia?
Informacje o zmianach w wydarzeniach znajdziesz na naszej stronie www oraz w aplikacji Going.
Są one przestawione w formie krótkich tagów ...
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What is the delivery time for tickets purchased online?
For electronic tickets, we will deliver them to your email inbox within 24 hours after the successful completion of payment ...
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What should I do if my ticket hasn’t arrived?
If you haven’t received your ticket within 24 hours after completing your purchase, please first check your email’s SPAM folder, ...
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I accidentally deleted my ticket from my email inbox. How can I recover it?
To receive your ticket again, please contact us via the contact form by selecting the topic "Ticket – resend".CONTACT FORM
If ...
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Karta podarunkowa Going. - czym jest i jak z niej skorzystać do opłacenia zamówienia?
Karta podarunkowa Going. to produkt, który oferujemy w sklepie internetowym empik.com. Karty dostępne są w trzech wariantach: 50 zł, 100 zł i ...
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How can I get a VAT invoice for an individual?
To receive a VAT invoice for an individual, please first check who the ticket seller is.This information can be found ...
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In what cases can I return the ticket?
You are entitled to get a refund when the event is canceled, postponed, or its location has been changed.
Empik Bilety is only a ...
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How can I return my ticket for a postponed/canceled event?
To return a ticket for a postponed or canceled event, please submit a request via the ticket management function here.
We ...
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If the event has been postponed, will my ticket stay valid?
In most cases, the tickets stay valid for the new date and/or place, where the event is held. Moreover, if ...