If the event for which you have a ticket was changed due to pandemic-related restrictions and you need to exchange
In most cases, the tickets stay valid for the new date and/or place, where the event is held. Moreover, if
To return a ticket for a postponed or canceled event, please submit a request via the ticket management function here.
We
You are entitled to get a refund when the event is canceled, postponed, or its location has been changed.
Empik Bilety is only a